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Browse Our Legal Policies Before You Start

We keep our legal framework short and readable so you know exactly how your data, account and wallet interactions are handled. Everything here applies where local law permits access, and we update these pages whenever regulations or our internal practices change.

Data Handling PolicyCookie DisclosureAccount RightsWallet SecurityRegional Eligibility
paito123 Browse Our Legal Policies Before You Start
HOW WE PROTECT YOU

Explore How We Handle Data and Account Security

We built our data practices around clarity and minimal collection. Below are six specific areas where our legal obligations and your rights intersect — from what cookies do on your device to how you request deletion of personal information. Each point reflects the actual process our team follows when you submit a request or when our systems interact with your account wallet.

Data Collection Scope

We collect only what we need to run your account: name, email, phone number, and wallet identifiers for DANA, OVO or GoPay. No biometric data is gathered. Transaction records are kept for the period local regulations require.

Cookie Practices

Session cookies keep you logged in across pages. Analytics cookies help us understand which lobby sections load slowly so we can fix them. You can disable non-essential cookies in your browser without losing account access.

Account Security Layers

Your password is hashed and never stored in plain text. Withdrawal requests trigger an OTP sent to your registered phone. If you suspect unauthorised access, lock your account instantly from the security tab in settings.

Data Retention Period

Active account data is retained while your account remains open. After closure, we keep transaction records for the minimum period required by applicable local regulations, then purge personal identifiers from our databases.

Right to Request Changes

You can ask us to correct inaccurate personal details, export a copy of your data, or delete your account entirely. Submit the request through live chat or email; identity verification via OTP is required before we proceed.

Third-Party Sharing

We share data only with payment processors handling your DANA, OVO or GoPay transactions and with fraud-prevention partners. No marketing data is sold. Service partners are bound by confidentiality agreements we review annually.

REACH OUR TEAM

Contact Us About Any Legal Query

If something in our legal documents is unclear or you want to exercise a right over your data, reach out through the channels below. We handle policy-related queries with priority so your account stays in good standing while we resolve concerns. Whether you need clarification on cookie use, want a copy of the data we hold, or have a dispute about account status, our team in the support channel will walk you through next steps.

Live Chat Tap the chat icon on any page to connect with a support agent. Legal and data queries are flagged internally so you reach someone familiar with policy terms rather than general lobby help.
Email Channel Send a detailed message through our email form found in the account settings menu. We acknowledge receipt within one business day and aim to resolve policy matters promptly after verification of your identity.
Account Help Centre Inside your account dashboard you will find a dedicated help section with articles on data requests, dispute filing and cookie preferences. Use the search bar to find the exact policy topic before opening a ticket.

Check Answers to Frequent Policy Questions

Below are the questions we receive most often about legal matters, data rights and account obligations. If your specific concern is not covered here, open a live chat session and reference the FAQ number so the agent can pick up where this page leaves off.

We store your name, email address, phone number, and the wallet identifier you use for deposits — whether that is DANA, OVO or GoPay. We also keep transaction timestamps and amounts for the duration local regulations require.

Yes. Open a live chat or send an email request. After we verify your identity through an OTP sent to your registered phone, we compile a downloadable file containing all personal and transactional data linked to your account.

Submit a deletion request via email or live chat. Once identity is confirmed, we close the account and remove personal identifiers. Transaction records are retained only for the minimum period applicable regulations require, then purged.

No. We share data strictly with payment processors for DANA, OVO and GoPay transactions and with fraud-prevention partners. These parties operate under confidentiality agreements. Marketing data is never sold or rented to outside companies.

We use session cookies to maintain your login state and analytics cookies to measure page-load performance. Non-essential cookies can be disabled in your browser settings without affecting your ability to access your account or make deposits.

Availability depends on local law and eligible regions. When you register, you confirm that you reside in a jurisdiction where access is permitted. We do not verify geography beyond the information you provide during account creation.

Open live chat and select the dispute category. Provide your transaction ID and a brief description. Our team reviews the case, contacts the relevant payment processor if needed, and responds with a resolution or next steps through your registered email.

Go to the security tab inside your account settings and tap the lock button to freeze all activity immediately. Then contact live chat. We will reset your credentials, review recent login locations, and advise whether any transactions need reversal.

We review our terms whenever internal practices or applicable regulations change. Updates are announced through an in-account notification. Continued use of the platform after an update is posted constitutes your acceptance of the revised terms.

Yes. Navigate to the profile section in your account dashboard and edit fields like email or phone number. Changes to your name or wallet identifier require an OTP verification step and may take one business day to reflect across all systems.